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Pre Sale Questions
Below are some of are common questions about orders
What types of products does Khanluxe offer?
Khanluxe offers a curated collection of premium fashion for both men and women, including stylish clothing, shoes, and accessories. Our products blend modern design with timeless appeal, perfect for casual, formal, and special occasions.
Are your products eco-friendly or sustainable?
We are committed to responsible fashion. Many of our products are made using eco-conscious materials and sustainable manufacturing practices. We’re continually working with suppliers who share our values in ethical production and environmental care.
Do you offer discounts or first-time buyer deals?
Yes! First-time shoppers can enjoy an exclusive discount when they sign up for our newsletter. We also run seasonal sales, special offers, and limited-time promotions throughout the year.
Can I place a bulk or custom order for gifts or events?
Absolutely. We welcome bulk orders for events, corporate gifts, weddings, and more. Please contact our support team with your requirements, and we’ll be happy to assist with customization and bulk pricing.
Where are your products made?
Our products are sourced from a variety of trusted global manufacturers, with a strong focus on quality, craftsmanship, and ethical production. Each item is carefully selected to meet our style and quality standards.
How do I know which size or product is right for me?
Each product page includes a detailed size chart and fit guide. If you need extra help choosing a size or have questions about material and fit, our support team is always here to offer personalized recommendations.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping rates and delivery times are calculated at checkout based on your location. If you have specific questions about your country, feel free to reach out.
After-Sale Questions
How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number and link. Simply click the link or enter the tracking number on the carrier’s website to see the status of your delivery.
I received the wrong item. What should I do?
We’re sorry for the mix-up! Please contact our support team within 3 days of delivery, and include a photo of the incorrect item. We’ll arrange for the correct item to be sent as quickly as possible or offer a suitable solution.
My product arrived damaged—can I get a replacement?
Yes, absolutely. If your item arrived damaged, please contact us within 3 days with photos of the item and packaging. We’ll review the case and send a replacement or issue a refund as needed.
How long do returns take to process?
Once we receive your returned item and inspect it, refunds or exchanges are typically processed within 3–5 business days. You’ll receive an email confirmation once the process is complete.
Can I exchange a product for another one?
Yes, we do allow exchanges for a different size or color if the item is in stock. To request an exchange, please contact us within 14 days of receiving your order. The item must be unworn and in original condition.
I forgot to use my discount code. Can I apply it after purchase?
Unfortunately, discount codes must be applied at checkout and cannot be added afterward. However, we often run promotions, so be sure to subscribe to our newsletter for future deals!
I haven’t received my order. What should I do?
If your order hasn’t arrived within the expected delivery window, please check your tracking link first. If it appears delayed or shows no movement, contact our customer support and we’ll investigate with the carrier.
