At Khanluxe, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help with our easy return process.
Items must be returned within 30 days of receiving your order. To be eligible for a return, the item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags attached
- Not marked as final sale or non-returnable on the product page
To start a return, please contact our customer support team at kingsfashionluxe@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back.
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure your return reaches us safely.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–5 business days to your original payment method.
If you want to exchange an item for a different size or color, please contact us at kingsfashionluxe@gmail.com. Exchanges are subject to product availability.
Certain products are exempt from returns, including:
- Final sale or clearance items
- Personalized or custom-made products
- Items that have been worn, washed, or damaged by the customer
If you have any questions about our return policy, please contact us at kingsfashionluxe@gmail.com. We’re happy to assist you!